Terms and Conditions for Access and Use of our

DIGITAL CHANNELS

DISCLAIMER: When accessing and using our websites (hereinafter THE DIGITAL CHANNELS), you accept the Terms and Conditions for Access and Use, Cookies Policy and the Privacy Policies of Benz Driver.

For the purposes of the information contained herein, “User” shall be any person accessing any of THE DIGITAL CHANNELS of Benz Driver S.A.S.

Likewise, DIGITAL CHANNELS shall mean all websites of Benz Driver S.A.S, including: www.benzdriver.com, as well as their mobile applications and social networks, through which the User may access any type of communication or interaction with Benz Driver, including those channels created in the future, hereinafter known individually and collectively as THE DIGITAL CHANNELS, whether the user access them through www.benzdriver.com or directly at each of said websites, mobile applications and/or social networks.

The information included in THE DIGITAL CHANNELS has been prepared to inform the User about Benz Driver, as well as the products and services they make available through the Internet.

In the event of an error, insufficiency, lack of clarity or expiration of the terms of validity of the information or if there is any question regarding the information disclosed herein, please contact Benz Driver.

In some cases, THE DIGITAL CHANNELS may host references to other websites or links other than the abovementioned DIGITAL CHANNELS, with third-parties other than Benz Driver (linked sites). In these cases, Benz Driver assume no liability for the content of the information or the goods and/or services and/or products offered in said linked sites.

All links have the sole purpose of providing the User with more information about existing services in the market, which we believe can be of use, but do not constitute a commercial offer to render those services by Benz Driver and the eventual contracting thereof shall be performed under the exclusive liability of the User.

All services and products described, offered or sold through THE DIGITAL CHANNELS are subject to applicable regulations pursuant to the nature thereof and of the terms and conditions, including restrictions and conditions of use set forth by Benz Driver or the companies that offer them and are framed within the applicable regulations, specifically, vehicle rental services with driver are subject to the Vehicle Rental Agreement with Driver, which is available for consultation by the User at www.benzdriver.com.

Benz Driver reserve the right to change the conditions of access and use of THE DIGITAL CHANNELS at any time and without prior notice, or to modify or eliminate the products and services offered therein or eliminate links to third-party products and services therein.

Benz Driver may offer special fares and conditions of those fares to purchase products and services exclusively through www.benzdriver.com and on mobile applications; in that case, the respective fares and conditions shall indicate so. All published fares are subject to change without prior notice.

Benz Driver do not guarantee the validity of any fare as long as the purchase has not been confirmed via e-mail or though the mobile applications, after the issuing bank and/or credit or debit card franchise has accepted and confirmed the validity of the transaction.

In the case of promotional fares and conditions of the fares for exclusive products and services of Benz Driver on www.benzdriver.com and the mobile applications, they shall be understood as an offer made to indeterminate persons and shall be valid for the term indicated in the promotional offer and will be mandatory after their expiration only in relation to the Users that have purchased the products and services. Benz Driver reserve the right to withdraw these offers from the public at any time.

Conditions of Access and Use of THE DIGITAL CHANNELS

IMPORTANT: The products and services offered on THE DIGITAL CHANNELS may only be purchased by persons of legal age, pursuant to applicable regulations. Children and minors may be Users of the products and services we offer as long as they act through or are duly authorized by their parents or legal representatives.

A. Free access and use of THE DIGITAL CHANNELS

Access to THE DIGITAL CHANNELS is free for the User and does not require previous subscription or registration. However, the use of some functionalities is only available through subscription or registration of the User, as indicated at the time when he or she wishes to access these options.

Benz Driver reserve the right to suspend and/or terminate provision of the access service to THE DIGITAL CHANNELS and/or functionalities contained therein at any time and without prior notice. When reasonably possible, Benz Driver will previously warn about termination or suspension of the service to one or several of THE DIGITAL CHANNELS.

Benz Driver reserve the right to modify, update, suspend or withdraw one, several or all of THE DIGITAL CHANNELS and/or to charge the User for the use and/or access to any service and/or functionality offered therein, at any time and at its discretion. 

For a correct navigation and User experience on websites such as: www.benzdriver.com, we suggest the use of the following browsers: 

 

  • Internet Explorer: Version 9 or higher.
  • Chrome: Version 32 or higher.
  • Safari: Version 8 or higher.
  • Firefox: Version 26 or higher.

B. Obligation to adequately use THE DIGITAL CHANNELS and the products and services offered therein

The user undertakes to use THE DIGITAL CHANNELS and the products and services offered therein pursuant to the law, moral and good customs and to these General Conditions of Access and Use of THE DIGITAL CHANNELS.

The User shall be liable for damages it may cause Benz Driver or any third-party for the improper use of THE DIGITAL CHANNELS and the information contained therein. The following is an inclusive, but not limited list, of what are considered to be improper uses: 

    • To reproduce, copy or partially or fully distribute the information with commercial purposes.
    • To transform or modify the information on THE DIGITAL CHANNELS and/or of the functionalities associated to the services rendered by Benz Driver and/or third-parties directed from THE DIGITAL CHANNELS.
    • To exploit, reproduce, distribute, modify, publicly communicate, assign or transform the contents of THE DIGITAL CHANNELS, as well as the software, all of which is protected by copyright. Access to THE DIGITAL CHANNELS does not grant the User the right, or ownership over any intellectual property rights of the contents they host.
    • To suppress, avoid or manipulate the copyrights and other information that identify and individualize THE DIGITAL CHANNELS or the holders incorporated into the content, as well as technical protection devices, digital footprints or any other access mechanism to the information. If the User transfers software from any of THE DIGITAL CHANNELS to his or her terminal, he or she may not dissect it to study it, or decompile it, translate the version of the original source code or its language to any other code or language.
    • To use, without authorization, the trade name, brands, logos, images and visual identity elements, products and services, among others, contained in THE DIGITAL CHANNELS, which are protected by the law.
    • To use the content of THE DIGITAL CHANNELS or the products and services offered therein to send publicity, communication with the intent to perform a direct sale or any other class of commercial purpose.
    • To use the information to send unsolicited messages to various recipients, regardless of its purpose, etc.
    • To provide false or incorrect data that may induce error or damages to Benz Driver or a third-party.

    Benz Driver reserve the right to deny or withdraw access to one, several or all of THE DIGITAL CHANNELS and/or the services or products offered therein, at any time and without the need of prior warning, to any User who fails to comply with the conditions set forth herein or any applicable specific conditions. 

    C. Methods of Payment

    The methods of payment enabled on THE DIGITAL CHANNELS to purchase our products are supported by security technological tools. Benz Driver reserve the right to modify and/or replace these methods of payment at any time at their discretion and without prior notice. 

    To verify that he or she is in a protected environment, the User must ensure there is an “s” on the address bar  “https”://. 

    Likewise, the User may learn about the details of our in-person and online methods of payment

    D. Technical Suitability, Precision, Sufficiency, Currentness and Use of the Information

    1. Exclusion of guarantees and liability for technical suitability of the services rendered by Benz Driver through THE DIGITAL CHANNELS

    Services rendered through THE DIGITAL CHANNELS do not guarantee the absence of viruses or other elements that may produce alteration to the User’s information system (software and hardware or electronic documents or files stored therein; therefore, Benz Driver assume no liability for damages to the User, whatever their nature, derived from such events. The User is under the obligation to take the proper precautions to protect his or her information system.

    Benz Driver shall decide which of the hardware, software and telecommunications technologies available in the market to use to guarantee the User the integrity and availability of the information provide by them and/or by the User. They will likewise use electronic transfer and coding protocols known in the market as secure.

    Benz Driver do not guarantee the availability and continuity of the uninterrupted operation of THE DIGITAL CHANNELS. When reasonably possible, Benz Driver will previously announce interruptions to the operations of such websites.

    Benz Driver assume no liability of any nature for the unavailability or lack of continuity of operation of one, several or all of THE DIGITAL CHANNELS.

    2. Exclusion of guarantees and responsibility for offers or sales of services by third parties through THE DIGITAL CHANNELS

    In some cases, to make it easier for the Users to purchase products and services that may complement the products and services offered by Benz Driver and to offer other types of commercial transactions, Benz Driver may allow third-parties to use THE DIGITAL CHANNELS to offer or sale their own products and services.

    In these cases, Benz Driver do not guarantee the technical suitability, precision, sufficiency, currentness and use of the online information and services offered and rendered by these third-parties or assume any liability related thereto.

    Benz Driver tendrá un cuidado razonable para seleccionar y autorizar que terceros utilicen LOS CANALES DIGITALES para la oferta o venta de sus servicios la cual se hará bajo los términos y condiciones establecidos por esos terceros y sin comprometer la responsabilidad de Benz Driver.

    Benz Driver shall be extremely careful when selecting and authorizing third-parties to use THE DIGITAL CHANNELS to offer or sell their services, which shall be done under the terms and conditions set forth by those third-parties and without compromising Benz Driver’ liability. 

    3. Exclusion of Guarantees and Liability for services and contents hosted outside THE DIGITAL CHANNELS

    THE DIGITAL CHANNELS make technical linking devices available to the User (such as links, banners, buttons, directories and search tools) that allow access to other websites that belong to, or are managed by, third-parties (hereinafter the linked sites).

    Installation of linked sites has the sole purpose of making it easy for the User to search and access information available on the Internet. This possibility of accessing linked site does not represent an offer by Benz Driver to render the services offered in such sites, directly or on behalf of third-parties. Benz Driver do not control, approve or surveil, nor to claim the products, services, contents, information, data, files or any kind of material existing on the linked sites as their own.

    Benz Driver do not guarantee the technical suitability, preciseness, sufficiency, currentness or use of the information on the linked sites, nor do they assume any type of liability for damages of any class that may be due to: 

     

    • The operation, availability, accessibility or continuity of the linked sites. 
    • Maintenance of services, contents, information, data, files, products or any other kind of material existing on the linked sites. 
    • The provision or transmission of services, contents, information, data, files, products and any other kind of material existing on the linked sites. 
    • The quality, trustworthiness and utility of the services, contents, information, data, files, products and any other kind of material existing on the linked sites.
    • Viruses or any other third-party elements that may cause alterations to the User’s information system (software and hardware or electronic documents and files stored therein) and, therefore, Benz Driver assume no liability for damages suffered by the User, whatever their nature, that may be derived from such events.

    4. Exclusion of guarantees and liability for the use made by the User of THE DIGITAL CHANNELS and their services and contents

    Benz Driver do not control, or assume any obligation to control, the User in his or her use of THE DIGITAL CHANNELS and of the services and contents thereof.

    Specifically, Benz Driver do not guarantee that the User will use THE DIGITAL CHANNELS, the services and the contents, pursuant to the conditions set forth herein and, with the specific applicable conditions, nor that he or she uses them diligently and prudently.

    Benz Driver do not verify, or assume any obligation to verify, the identity of the User, the truthfulness, validity, sufficiency and authenticity of the data provide by the User of him or herself and of third-parties, therefore, it excludes any liability for damages of any nature due to the use of the services, improper uses of passwords and the use of the contents by the User or that may be due to a lack of truthfulness, validity, sufficiency or authenticity of the Information provided by the user about him or herself or of third-parties, specifically, although not exclusively, from damages of any nature that may be due to identity theft perpetrated by the User in any kind of communication made through THE DIGITAL CHANNELS. 

    E. Intellectual Property

    All rights over the contents of THE DIGITAL CHANNELS including, but not limited, to designs, banners, forms, graphic texts, symbols, brands, slogans, trade names, trade dresses, logos, icons, images, audio and video files, copyrights, rights over databases, software, including the underlying software code, html code, computer software, sources code and object code (in general the Contents or intellectual property rights) and other elements that comprise THE DIGITAL CHANNELS, are the property of Benz Driver and/or their content providers and/or licensors.

    All software used in THE DIGITAL CHANNELS is owned by Benz Driver and/or its software suppliers and may be used as a purchase and/or communication tools, or source of information.

    The User may use the Content on his or her computer equipment or mobile devices that they have or control, only for personal and internal, and not for commercial purposes. The User may not use the information contained in THE DIGITAL CHANNELS for commercial purposes other than those related to knowledge and/or acquisition of the products and services. Any other use, including reproduction, modification, copy, publication, distribution and/or transmission, whether partial or total, of the contents in THE DIGITAL CHANNELS is strictly prohibited.

    It is also forbidden to use framing techniques to introduce any other commercial brand, logo or any other information that is or is not protected by copyright (including images, text, page designs and formats) without the corresponding written consent from Benz Driver.

    The use of meta tags or any other hidden text that uses the registered names or brands of Benz Driver without their prior and written consent is not permitted.

    Likewise, it is forbidden to encourage, help or authorize or directly make any other person perform acts of reverse engineering, decompiling, disassembly or any other form of software manipulation of THE DIGITAL CHANNELS, whether partially or totally, as well as creating derivative works from or about Benz Driver’ software, or third-party software used by them.

    In addition to the non-exclusive, non-assignable, non-transferable, personal and limited right of use granted by Benz Driver to the User over the Contents as specified herein, no right over those Contents or portions thereof is granted, regardless of how they appear or how they are accesses in THE DIGITAL CHANNELS.

    Procedure in the event of a violation of intellectual property rights

    In the event that any User or third-party considers that any content introduced in THE DIGITAL CHANNELS or THE DIGITAL CHANNELS to where he or she is directed, incurs a violation of intellectual property rights, the User must send a notification to Benz Driver with the following information:

    • Personal information: name, address, phone number and e-mail of the deponent.
    • Authentic signatures with the personal information of the holder of the allegedly infringed intellectual property rights or the person authorized to act on behalf of the allegedly infringed intellectual property rights.
    • Specific and complete indication of the content protected by the allegedly infringed intellectual property rights, as well as their location in THE DIGITAL CHANNELS.
    • Express and clear statement that the use of the indicated content has been made without the consent of the holder of the allegedly infringed intellectual property rights.
    • Express and clear statement, under the responsibility of the claimant, that the information provided in the notification is precise and that the use of the content constitutes an infringement of his or her intellectual property rights.

    These notifications must be sent to: Contact
    Postal Address: Calle 235 # 80 – 02  Bogota D.C., Colombia.

    F. Treatment of Information and Personal Data of the User

    All the information and Personal Data provided by the User upon entering or browsing THE DIGITAL CHANNELS and/or using any of the services offered therein, shall be used and treated by Benz Driver pursuant to the Privacy Policy for Travelers, Clients and Users of The Airlines, available at www.avianca.com and that the User represents to know and accept.

    G. Cookies Policy

    Visit our Cookies policy and learn how we use your personal information so you can have a better experience

    H. Currency Converter

    Currency exchange is based on various public sources that are not updated daily and we may therefore not guarantee the precision of the conversion.

    I. Applicable Law

    The conditions of access and use established here and the conflicts that may arise regarding their interpretation, use, scope and termination are governed by Colombian law, and will be interpreted, applied and governed by the laws of that country.

    Date of last published revision: 

    July 7, 2017.

    Abrir chat
    1
    Recibe ayuda
    Benz Driver
    Bienvenido al área de servicio al cliente ¿En que podemos ayudarle?