Privacy Policy

We recognize the importance of the security, privacy and confidentiality of your personal information.

To fulfill this commitment, Benz Driver S.A.S. has developed this Privacy Policy which describes Benz Driver’s practices in the processing of personal data received from your use of this website: www.benzdriver.com (hereinafter Benz Driver), as well as all websites, applications, browser extensions and other related services we provide (collectively, together with the Site, our “Service”), in accordance with the provisions of the law.

This Privacy Policy also informs you about your rights and choices regarding your Personal Information, and how you can contact us to update your contact information or get answers to questions you may have about our privacy practices.

The website and its content is owned by Benz Driver S.A.S. The term “you” refers to the user of our Service or viewer of www.benzdriver.com. 

This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. Use of information collected through our Service will be limited to the purposes of this Privacy Policy and our Customer Terms of Use.

Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Web Site at any time without notice. In the event of a change or modification we will notify you by posting the new changes on our Site indicating the date of the last revision. We recommend that you check this Privacy Policy regularly for any changes.

The use of any personal information or contributions you provide to us, or that are collected by us on or through our Service or its content is governed by this Privacy Policy. By using our Service or its content, you consent to this Privacy Policy, whether or not you have read it.

Please direct any questions or concerns about this Privacy Policy or Benz Driver’s treatment of personal information by writing to us at servicio@benzdriver.com.

Personal information we may collect

For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain personal information relating to you from various sources described below.

Where applicable, we indicate whether and why you must provide us with your personal information and the consequences of not doing so. If you do not provide personal information when requested, you may not be able to benefit from our Service if that information is necessary to provide the service to you or if we are legally required to collect it.

We collect personal information about you in order to provide you with a positive experience when using our website or providing services to you. We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect:

1. A name and email address so that we can deliver our confirmations, receipts, service updates, travel/traffic advisories and newsletter to you – you would be affirmatively consenting to this by providing this to us on our contact and booking forms.
2. Billing information including name, address and credit card details so that we can process payment to deliver our services to you. We may send you marketing emails with your consent or if we believe we have a legitimate interest in contacting you.
3. Geographic location information for the purpose of reporting your location or vehicle location to our system and allowing our dispatch to perform vehicle assignment or assistance to customers when they call and ask for driver/protocol location.

Please note that the above information (“Personal Data”) you are providing to us is voluntary, and by providing us with this information you are consenting to our use, collection and processing of this Personal Data. You may opt-out or request that we delete your Personal Data at any time by contacting us at : servicio@benzdriver.com.

If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website and/or Service.

Other information we may collect

Anonymous Data Collection and Use

To maintain the high quality of our Web site, we may use your IP address to help diagnose problems with our server and to administer the Web site by identifying which areas of the Web site are most used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” that cannot identify you personally, but is useful to us for marketing purposes and to improve our services. The collection of traffic data does not in any way track a user’s activities on other websites. Anonymous traffic data may also be shared with business partners and advertisers in aggregate form.

Cookies and Similar Technologies

Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our Service. A cookie is a small data file that we transfer to the hard drive of your computer or mobile device. A session cookie enables certain features of the Site and our Service and is deleted from your computer or mobile device, when you log off or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site.

The use of cookies enables Benz Driver:

1. Estimate the size of the Benz Driver audience and its usage pattern.

2. Store information about customer preferences and language to enable us to customize the site according to the customer’s individual interests.

3. Continuously improve Benz Driver services.

4. Recognize the customer when returning to the site.

Persistent cookies can be deleted by following the instructions in your browser’s help file. Most Internet browsers automatically accept cookies. Benz Driver may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and the routing of web traffic on the Site, and to improve the Site and our Service.

We may also automatically record certain information from your device through the use of various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or identification, web browser and/or device type, the web pages or sites you visit just before or after using the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times you visit, access or use the Service. We may also use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on or forwarded a message, to the extent permitted by applicable law.

You can instruct your browser, by editing your browser options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to use the features of the Service to their full potential.

Do not track

Benz Driver does not process or respond to web browser “do not track” signals or other similar transmissions indicating a request to disable online tracking of users using our Service.

What we do with the information we collect

Contact you

We may contact you with the information you provide based on these lawful grounds for processing:

1. Consent. We may contact you if you give us your clear, unambiguous and affirmative consent to contact you.

2. Contract. We will contact you under our contractual obligation to deliver the products or services you purchase from us. This includes communicating with you to create and manage your account, provide our various services, verify your account preferences, and respond to account management, customer service or system maintenance, including periodically emailing you service-related announcements.

3. Legitimate Interest. We may contact you if we believe you have a legitimate interest in hearing from us. For example, if you book an airport transfer, we may send you marketing emails regarding additional services.

Process payments

We will use the personal data you provide to process your payment for the purchase of services under contract. We only use third-party payment processors that take the utmost care in data security and comply with GDPR.

Targeted Social Media Advertisements

We may use the data you provide to run social media ads and/or create ad-like audiences.

Share with Third Party Processors

We may share your information with trusted third parties such as our newsletter provider to contact you via email, our merchant accounts to process payments, and Google/social media accounts to run ads.

Share With Network Partners

We may share personal information with our headquarters, affiliated operators and business partners to whom it is reasonably necessary or desirable for us to disclose your information to provide services to you and for the purposes described in this Privacy Policy.

Viewing by Others

Please note that whenever you voluntarily make your Personal Data available to others for online viewing through this website or its content, it may be viewed, collected and used by others, and therefore, we cannot be responsible for any unauthorized or inappropriate use of the information you voluntarily share (i.e., sharing a comment on a blog post, posting in a Facebook group we administer, sharing details in a group coaching call, etc.).

Law compliance and law enforcement

Benz Driver cooperates with government and law enforcement officials or private parties to enforce the law. To the extent permitted by applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe necessary or appropriate to investigate, respond to and defend against claims, for legal process (including subpoenas), to protect the property and rights of Benz Driver or a third party, to protect Benz Driver from liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive or legally actionable activity, to protect the security or integrity of the Services we provide and any equipment used to make the Service available, or to comply with the law.

Submission, Storage, Sharing and Transferring of Personal Data

The personal data you provide to us is stored internally or through a data management system. Only those who assist in obtaining, managing or storing that information, or who have a legitimate need to know that personal data (i.e. our hosting provider, newsletter provider, payment processors or team members) will have access to your personal data.

It is important to note that we may transfer data internationally. In the case of users from the European Union, please note that we transfer Personal Data outside of the European Union. By using our website and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

Data Retention

We retain your Personal Data for the minimum time necessary to provide you with the services you have requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual and accounting obligations.

Passwords

To use certain features of the website, including our reservation system or other automated tools, you may need a user name and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether undertaken by you or others, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may gain access to your Personal Data at your own risk.

You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, be sure to sign off at the end of each session in which your username and password are required.

We will use reasonable efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as required by law or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interference with our rights or property.

How we protect your personal information

Benz Driver is committed to safeguarding the confidentiality of your Personal Information. We employ administrative and electronic measures designed to adequately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful forms of processing of Personal Information in our possession. Please note that no security measures are perfect or impenetrable. We take commercially reasonable measures to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data.

That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. In the event of a data breach of which we become aware, we will inform you immediately.

We will make any legally required disclosure of any breach of the security, confidentiality or integrity of your electronically stored unencrypted Personal Data via email or conspicuous posting on our site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law.

We also take measures to delete your personal information or keep it in a form that does not allow you to be identified when this information is no longer needed for the purposes for which we process it, unless we are required by law to keep this information for a longer period. In determining the retention period, we take into account various criteria, such as the type of services requested by you or provided to you, the nature and duration of our relationship with you, potential re-enrollment in our services, the impact on the services we provide to you if we delete any information from or about you, mandatory retention periods provided by law and the statute of limitations.

Information deletion

1. In addition to the information stored locally on the customer’s own devices, all personal customer information provided to and held by Benz Driver, including name, email address and phone numbers are kept strictly confidential.

2. All vehicle GPS information is deleted 6 months after the invoice date.

3. All personal information, and GPS tracking information are removed from calendar events, applications and shared documents accessible to drivers and other third parties involved in the Product/Service delivery 24 hours after the end of the service.

4. Credit card information is not stored by Benz Driver on any database server but by payment platforms configured with the PCI Data Security Standard (DSS), and developed for merchants by the PCI Security Standard Council to ensure the continued protection of credit cards.

The PCI Security Standards Council offers:

1. Standards and supporting materials to improve the security of payment card data.

2. A framework of specifications, tools, measures and supporting resources to help organizations ensure the secure handling of cardholder information at every step.

3. The PCI DSS which provides a framework for action to develop a robust payment card data security process, including the prevention, detection and appropriate reaction to security incidents.

Information Sharing

Benz Driver will not share personal information with other companies or individuals outside of Benz Driver unless we have a good faith belief that access, use, retention or disclosure of that information is reasonably necessary to:

a) Comply with any applicable law, regulation, legal process or governmental request.

b) Enforce applicable terms of service, including investigation of possible violations thereof.

c) Detect, prevent or otherwise address fraud, security or technical issues.

d) Protect against imminent harm to the rights, property or safety of Benz Driver, its customers or the public, as required or permitted by law.

If Benz Driver becomes involved in a merger, acquisition or any form of sale of some or all of its assets, Benz Driver will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Benz Driver may share with third parties certain pieces of aggregated, non-personal information, such as the number of customers who traveled to or from a particular location, for example, or how many customers clicked on a particular offer. This information does not identify the customer individually.

Google end Customer Terms and Privacy Policy

In as much as Benz Driver has developed an implementation of the Google Maps (Maps) API for use by Customers in obtaining Benz Driver’s products and services, Benz Driver agrees to adhere to the following:

1. Display to the Customers of Benz Driver’s Maps API Implementation the link to Google’s Terms of Use as presented through the Service or described in the Maps APIs Documentation.

2. Explicitly state in Benz Driver’s Maps API Implementation’s terms of use that, by using the Benz Driver Maps API Implementation, your Customers are agreeing to be bound by Google’s Terms of Use.

3. Protect the privacy and legal rights of those Customers.

Benz Driver agrees to make available to the public, and must comply with, an appropriate privacy policy in the Google Maps API Implementation. In particular, if Benz Driver’s Maps API Implementation allows a Customer or any party to access information about customers from the Maps API, including but not limited to personally identifiable information (such as customer names) or non-personally identifiable usage information (such as location), its privacy policy must describe Benz Driver’s use and retention of this information.

Benz Driver agrees that Benz Driver’s privacy policy should notify Customers who are using the Maps API(s) and incorporate it by referencing Google’s privacy policy by including a link to Google’s privacy policy (currently http://www.google.com/privacy.html), as amended by Google from time to time.

Attribution to Google

Benz Driver agrees that content provided to Benz Driver through the Google Service may contain the trade names, trademarks, service marks, logos, domain names and other distinctive brand features of Google, its partners or other third party rights holders of content indexed by Google.

Benz Driver agrees to include and display the “powered by Google” attribution (and/or any other attribution) required by Google as described in the Maps APIs documentation) conspicuously on the page, in close proximity and adjacent to the Service’s search box and Google search results. If Benz Driver uses the standard Google search control, or the standard Google search control form, this attribution will be automatically included, and Benz Driver agrees not to modify or hide this automatically generated attribution.

Benz Driver understands and agrees that Google has the right and discretion to determine whether Benz Driver complies with the above requirements.

How you can access, update or delete your personal data

You have the right to:

1. Request information about how your personal data is used and request a copy of the personal data we use.

2. Restrict processing if you believe the Personal Data is inaccurate, unlawful or no longer needed.

3. Rectify or delete the Personal Data and receive confirmation of the rectification or deletion. (You have the “right to be forgotten”).

4. Withdraw your consent at any time for the processing of your Personal Data.

5, Lodge a complaint with a supervisory authority if you believe that we are using your Personal Data in an unlawful manner.

6. Receive portability of Personal Data and its transfer to another controller without interference.

7. Object to our use of your Personal Data.

8. Not be subject to an automated decision based solely on automated processing, including profiling, that affects you.

Unsubscribe

You can unsubscribe from our e-newsletters or updates at any time via the unsubscribe link at the bottom of email communications. If you have any questions or have problems unsubscribing, please contact us at : servicio@benzdriver.com

Security

We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data. That said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. In the event of a data breach of which we become aware, we will inform you immediately.

Anti-Spam Policy

We have a no-spam policy and provide you the ability to opt-out of receiving our notifications by selecting the unsubscribe link at the bottom of emails. We will not sell, rent or share your email address.

Third-party websites

We may link to other websites on our website. We have no responsibility for the content and activities of any other individual, company or entity whose website or materials may be linked to our website or its content, and therefore cannot be responsible for the privacy of information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines on how they respectively store, use and protect the privacy of your Personal Data.

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (EU General Data Protection Regulation). Our website and its content is directed to people who are at least 18 years old or older. If we become aware that a child under the age of 18 has provided us with personal information, we will delete such information from our files.

Access to information

Your right of access may be exercised in accordance with Colombian regulations. Any access request may be subject to a fee of $25 to meet Benz Driver’s costs in providing you with details of the information it holds about you. Benz Driver will also ask you to provide two forms of photographic identification so that it can verify your identity. Any request must be in writing and addressed to Benz Driver by mail to Calle 235 # 80 – 02 (Int. 25) Bogotá, Colombia or by email to servicio@benzdriver.com. Benz Driver will make reasonable efforts to supply, correct or delete personal data information about the customer in its files. Benz Driver will endeavor to respond as soon as possible within the statutory period of 40 days from receipt of the request and the fee.

Notification of changes

We may use your personal information, such as your contact information, to inform you of changes to the Website or its content or, at your request, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications will be effective immediately upon posting of our updated Privacy Policy. Please review this Privacy Policy periodically. Your continued use of any information obtained through or on the Website or its content following the posting of changes and/or modifications constitutes acceptance of the revised Privacy Policy.

Data controller and processors

We are the data controller as we are collecting and using your personal data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We make reasonable efforts to ensure that our data processors are GDPR compliant.

Currency Converter

Currency exchange rates are based on public sources that are not updated daily, therefore, we cannot guarantee the accuracy of the conversion.

Data Transfers

Benz Driver is based in the Republic of Colombia. The personal information we collect may be transferred to and stored by any of our affiliated operators, partners or service providers which may be inside or outside the European Economic Area (“EEA”) and Switzerland, including the United States. By submitting your personal data, you agree to such transfers. Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while it was in effect. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the last revision. You are advised to check this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations hereunder, we will use reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understand and agree to the current version of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at servicio@benzdriver.com.

This Privacy Policy is effective as of October 25, 2008.

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